Customer Service Tech - Chicago Division NORTH
Company: D.R. Horton, Inc
Location: Schaumburg
Posted on: June 20, 2022
|
|
Job Description:
*D.R. Horton, Inc.*is currently looking for a*_Customer Service
Technician_for their Chicago Division*. The right candidate's
primary goal is to maintain a high level of customer satisfaction
of homeowners. This is achieved by facilitating all customer
warranty requests, whether by making the actual repairs or
scheduling subcontractors to make repairs. The Customer Service
Technician is responsible for proactively resolving customer issues
after the closing of the home.
*Essential Duties and Responsibilities*include the following. Other
duties may be assigned.
Evaluates homeowner repair issues to determine if they are
warrantable items
Processes written or electronic work orders and/or verbal
instructions from supervisor for homeowner repairs
Performs necessary repairs to homes such as carpentry work,
drywall, texture repair and painting
Schedules and manages subcontractors to make designated warranty
repairs
Certifies warranty work is completed within contractor
obligations
Conducts all business in a professional and ethical manner to serve
customers and increase the goodwill and profit of the company
Ability to work overtime
Follows up with homeowners to ensure concerns are addressed in a
timely and professional manner
Processes charge-back documentation and invoices
*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was
founded in 1978 and is a publicly traded company on the New York
Stock Exchange. It is engaged in the construction and sale of high
quality homes designed principally for the entry-level and first
time move-up markets. The Company also provides mortgage financing
and title services for homebuyers through its mortgage and title
subsidiaries. Please visit our website atwww.drhorton.comfor more
information.
*Required Qualifications*
* High School Diploma or GED
* 3 or more years related experience; including carpentry work,
drywall, texture repair and painting
* Must have a vehicle capable of carrying supplies, valid drivers
license and be willing to drive among designated communities in
daytime and nighttime
* Ability to utilize DRH Warranty applications on a smart phone,
tablet, or laptop
* Ability to apply common sense understanding to carry out
instructions furnished in written, oral form or via DRH Warranty
applications
* Proficiency with MS Office and email
* Ability to stand and walk for 4 hours straight or up to a full
8-hour day; sit for extended periods; kneel and bend at the waist;
climb, balance and stoop, crouch or crawl; walk up and down stairs;
walk on unlevel terrain; use hands to finger, handle or feel; reach
with hands and arms; talk and hear. Ability to lift and/or move up
to 50 pounds. Specific vision abilities required by this job
include close vision, distance, color vision and peripheral
vision
* Regular exposure to outside weather conditions, moving mechanical
parts, high precarious places and risk of electrical shock. The
noise level is generally loud
*Preferred Qualifications*
* Prior customer service experience
* Experience with minor electrical, plumbing and HVAC repair
work
* Ability to work independently and be productive without
supervision
Come join a winning team with a Fortune 500 company! We are growing
fast and are looking for enthusiastic attitudes and team players to
join our success. We offer an excellent benefits package
including:
Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays
*Build YOUR future with D.R. Horton, Americas Builder.*
*#WeBuildPeople2*
Follow us on social media @hortoncareers for an inside look at our
company and connect with us on LinkedIn for up to date job
listings!
LinkedIn, Twitter, Facebook, Instagram
**Job:** **Warranty*
**Organization:** **Home Builder*
**Title:** *Customer Service Tech - Chicago Division NORTH*
**Location:** *Illinois-Schaumburg*
**Requisition ID:** *2204254*
**Other Locations:** *Illinois-Buffalo Grove, Illinois-Schaumburg,
Illinois-Aurora, Illinois-Crystal Lake, Illinois-Woodstock*
Keywords: D.R. Horton, Inc, Schaumburg , Customer Service Tech - Chicago Division NORTH, Professions , Schaumburg, Illinois
Click
here to apply!
|