Property Claims Handler IV
Company: Zurich Insurance Company Ltd.
Location: Schaumburg
Posted on: June 23, 2022
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Job Description:
Zurich North America is seeking a -Property Claims -Handler IV
-to support Property -Claims Organization. With moderate direction,
handles single and multi-party personal or commercial line claims
of low to moderate exposure and complexity within specific limits
of authority by following established protocols to ensure that
claims are handled in the most efficient, effective way while
delivering a customercentric claims service. - This position will
work a hybrid role reporting to Schaumburg, IL office.Additional
responsibilities include:--- Document claims file by accurately
capturing and updating claims data/information in compliance with
best practices for low to moderate exposure and complexity personal
or commercial line claims.--- Exercise judgement to determine
liability by gathering and analyzing relevant facts; utilizing
applicable law; establishing basic principles of negligence.---
Exercise judgment to determine policy verification and coverage
determination by analyzing applicable coverage for claims and
determining whether the loss falls within the coverage.--- Work to
have a timely resolution to claims by developing case strategy;
developing a case evaluation; escalating issues as appropriate.---
Establish timely reserves and perform ongoing review throughout
claims cycle within authority limit by estimating and validating
value of claims.--- Assess damages by calculating applicable
damages or range of damages allowed by law.--- Negotiate settlement
of claim by establishing appropriate negotiation strategy and
utilizing available tools and resources within authority limits.---
Meet quality standards by following best practices.--- Ensure
customer service by proactively communicating information;
responding to inquiries; following customer protocols and may
participating in customer marketing efforts.--- Manage expenses by
working within vendor approved networks and managing scope of work
assigned to outside contractors. Departs from approved vendors with
manager approval, where in the best interests of the insured.---
Ensure legal compliance by following state and federal laws and
regulations and internal control requirements.--- Refer claim to
subrogation and fraud teams by identifying potential subrogation
and fraud.--- Contribute to profitable growth by providing risk
insight, information and trends to Business Unit or customer as
needed.--- Protect Zurichs reputation by keeping claims information
confidential.--- Maintain professional and technical knowledge by
participating in educational opportunities, staying current with
industry trends, establishing personal networks. And participating
in professional societies.Business Accountabilities:--- Lead a team
of claims handling specialists to develop and implement business
processes and manage performance across all activities in order to
achieve business objectives and continuously improve
performance.--- Translate business objectives into clearly defined
business cases, costs or schedules in order to support the
achievement of claims.--- Monitor and control allocated human and
material resources assigned to project work, maintaining financial
and progress forecasting in order to ensure projects are delivered
according to schedule and within budget.--- Supervise and
quality-assure the drafting of key claims handling policy documents
to ensure full compliance to the organization's rules and
regulations governing transactions.--- Oversee compliance with
claims policies, procedures, systems and processes across multiple
countries/Line of Business to protect the organization's
interests.--- Analyze key themes from a wide range of data sources
in order to identify trends and areas for business improvement
providing potential solutions.--- Contribute to the development of
process and lead the implementation of systems and process
improvements in claims handling.--- Provide technical guidance and
recommendations as a subject matter expert in order to support the
resolution of the most complex customer cases and develop
precedents to improve customer service.--- Manage key internal and
external stakeholder relationships across the organization in order
to ensure colleagues are informed on relevant issues.--- Act as a
technical expert for own team and internal customers and maintains
up to date knowledge of own area of expertise so that operational
claims team can best serve customers. -Required:--- Bachelor's
Degree and 3 or more years of experience in the Claims or Insurance
areaOR--- Zurich Certified Insurance Apprentice, including an
Associate Degree and 3 or more years of experience in Claims or
Insurance areaOR--- Completion of Zurich Claims Training Program
and 3 or more years of experience in the Claims or Insurance
areaOR--- High School Diploma or Equivalent and 5 or more years of
experience in the Claims or Insurance areaAND--- Must obtain and
maintain required adjuster license(s)--- Knowledge of insurance
regulations, markets and products--- Microsoft Office
experiencePreferred:--- Effective verbal and written communication
skills ---- Strong analytical, critical thinking, and problem
solving skills--- Solid time management, prioritization and
multi-tasking skills--- Experience collaborating in a team
environment and building cross functional working relationships---
Adept in identifying and explaining complex financial and/or
actuarial concepts.--- Ability to determine the scope and exposure
for moderately complex claims--- Demonstrates understanding of the
reserving process for indemnity and expense in analyzing the
potential exposure of moderately complex claims--- Ability to
develop and execute a negotiation strategy and plan for
resolution--- Ability to identify subtleties in customer/client
and/or business partner interactions--- Ability to present
information necessary to propose a claim resolution to
stakeholdersCompetenciesCollaborate TogetherDevelop & GrowPuts
Customers FirstFuel InnovationMotivational fitProvide Clear
DirectionMake it HappenBuilding TrustEngagementPerformanceAs a
condition of employment at Zurich, employees must adhere to our
COVID-related health and safety protocols (), including, without
limitation, a requirement that employees attest as to their
vaccination status with a YES/NO, and upload proof of vaccination
status, or a negative COVID test result when applicable, to a
third-party vendor. These protocols are continuously re-evaluated
and the requirements may change at any time. -A future with Zurich.
What can go right when you apply at Zurich?Now is the time to move
forward and make a difference. At Zurich, we want you to share your
unique perspectives, experiences and ideas so we can grow and drive
sustainable change together. As part of a leading global
organization, Zurich North America has over 150 years of experience
managing risk and supporting resilience. Today, Zurich North
America is a leading provider of commercial property-casualty
insurance solutions and a wide range of risk management products
and services for businesses and individuals. We serve more than 25
industries, from agriculture to technology, and we insure 90% of
the Fortune 500 -. Our growth strategy is not limited to our
business. As an employer, we strive to provide ongoing career
development opportunities, and we foster an environment where
voices are diverse, behaviors are inclusive, actions drive equity,
and our people feel a sense of belonging. Be a part of the next
evolution of the insurance industry. Join us in building a brighter
future for our colleagues, our customers and the communities we
serve. Zurich maintains a comprehensive employee benefits package
for employees as well as eligible dependents and competitive
compensation. Please click to learn more. -As a global company,
Zurich recognizes the diversity of our workforce as an asset. We
recruit talented people from a variety of backgrounds with unique
perspectives that are truly welcome here. Taken together, diversity
and inclusion bring us closer to our common goal: exceeding our
customers' expectations. Zurich does not discriminate on the basis
of age, race, ethnicity, color, religion, sex, sexual orientation,
gender expression, national origin, disability, protected veteran
status or any other legally protected status. EOE disability/vet -
-Zurich does not accept unsolicited resumes from search firms or
employment agencies. Any unsolicited resume will become the
property of Zurich American Insurance. If you are a preferred
vendor, please use our Recruiting Agency Portal for resume
submission. - -Location(s): AM - SchaumburgRemote Working:
NoSchedule: Full Time -Linkedin Recruiter Tag: #LI-JS1 -
Keywords: Zurich Insurance Company Ltd., Schaumburg , Property Claims Handler IV, Professions , Schaumburg, Illinois
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