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Digital User Experience Consultant

Company: Zurich NA
Location: Schaumburg
Posted on: November 16, 2022

Job Description:

Zurich is currently looking for a Digital User Experience Consultant to work out of our North American headquarters in Schaumburg, IL supporting a portfolio of commercial and underwriting insurance applications as part of the Core Platform Modernization team within Information Technology Services.

As an integral part of the software development team at Zurich, the Digital User Experience Consultant will contribute to the overall usability strategy within our product development roadmap. This strategy is comprised of delivering the vision, experience, and standards for information architecture and user experience.

The Digital User Experience Consultant fulfills key business objectives by designing effective and efficient digital user experiences through wireframes, interaction models, and UI specifications. The Digital User Experience Consultant will also partner with cross-functional Agile software teams to establish and deliver on customer requirements as they pertain to the creation of new or existing product digital experiences. Working closely with product managers, program managers, business representatives, and customers, the UX interaction Designer defines and ensures UX strategy and design guidelines are incorporated into requirements that specify how products are expected to operate and behave to achieve the expected user experience. This extends to ensuring plans incorporate user testing and validation of the documented experiences.

Other responsibilities may include:

* Facilitating the client's product vision by researching conceiving, sketching, prototyping, and user-testing experiences for digital products

* Taking a user-centered design approach and rapidly test and iterate your designs

* Translating designs into site maps, user flows, wireframes, journey maps, mockups and prototypes leading to intuitive user experiences for a wide range of device types and interfaces

* Identifying design problems and devise solutions

* Make strategic design and user-experience decisions related to core, and new, functions and features

* Collaborating with other team members and stakeholders

* Asking smart questions, taking risks, and championing new ideas and UX/UI design standards

Basic Qualifications:

* Bachelors Degree and 7 or more years of experience in the Application Design and Development area


* High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area

Preferred Qualifications:

* Bachelor's degree in human factors, visual communications, graphic design, web design or other IT or marketing-related disciplines, or five or more years of UX design experience required with a portfolio demonstrating user experience and visual design work

* Experience with Salesforce Lightning Design System and Salesforce Experience Cloud (aka Communities) implementation

* Basic HTML5 and CSS3 skills are needed; JavaScript skills considered a plus

* A self-directed, creative individual able to effectively articulate and present innovative user experience solutions with solid leadership skills

* Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design

* Experience in designing workflows, information architecture, storyboards, wireframes, mockups, design specs and guidelines

* Knowledge of web standards and accessibility guidelines

* A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns

* Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision

* Ability to iterate designs and solutions quickly, efficiently, and intelligently

* Ability to communicate design processes, ideas, and solutions clearly and effectively to teams, management, and clients

* Be open to receiving feedback and constructive criticism

* Be passionate about all things UX and other areas of design and innovation and resolving user pain points through great design

* Research and showcase knowledge in the industry's latest trends and technologies

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 -. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-RD1

Nearest Major Market: Chicago

Keywords: Zurich NA, Schaumburg , Digital User Experience Consultant, Professions , Schaumburg, Illinois

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