IT System Support Analyst

Company: PharmaCann
Location: Schaumburg
Posted on: November 24, 2022

Job Description:

Join the movement!Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.Job DescriptionThe successful System Support Analyst 1 will be responsible for functionality and maintenance, upgrades, installs and monitoring of software, hardware, and overall system functional specifications. This position will be responsible to review, analyze and evaluate user needs to create systems solutions that support overall business strategies. The candidate will be involved in data management, backup and recovery, and will function as a liaison between the IT Support team and end-users, and have both business and technical expertise.Duties and responsibilities or (Essential Functions)Install operating system software, patches and upgradesTo update and document client issuesTo perform analysis and determine client problems, and document these issuesCreate and maintain documentation of configurations and processesPerform system backups and recoveryTo perform a cause analysis either on-site or at a client location.Maintain an inventory of installed softwareManage policy and procedure for upgradesRespond to after-hours system alerts, troubleshooting and resolutionAnalyze performance, identify areas of concern and implement action plansManage the process of creation, modification and termination of user accountsTo assist customers for the purpose of improving processes related to system issuesTo maintain error logs in coordination with the IT Support team, and to maintain resolution reportsMonitor and update malware prevention systemsSet up end user hardware and softwareAnalyze and resolve end user requestsDocument system requirements, analyze end user support patterns, defines scopes and objectives, and assists in creation of system specifications to provide end user training and support documentationProjects a positive image of the organization to employees, customers, industry, and communityEmbodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectivesQualificationsBachelor's degree in Information Technology or related field, will consider equivalent experienceThree years' experience in IT systemsProficient installing and configuring:Microsoft Office SuiteMicrosoft and Apple Operating SystemsPreferred QualificationsExcellent customer service skillsAbility to work well with othersExcellent verbal and written communication skillsExperience in G-Suite / Google Cloud AdministrationIn depth knowledge of Windows 10, Cisco WebEX, Mac OS, Microsoft Office 365Working conditionsAbility to travel up to 4 hours to support locations in the terrorityAbility to travel more than 4 hours to support locations outside of the terrorityAbility to travel to other states as necessaryAbility to pass state and federal background checksWorking conditionsAbility to sit for long periods of time and get in and out of an automobile several times a day.Will be required to drive and be outside for brief periods of time during all four seasons."Physical requirementsAbility to utilize arms at extended position for long periods. Must be able to lift up to 50 pounds, lift/carry product, totes and push/pull carts.

Keywords: PharmaCann, Schaumburg , IT System Support Analyst, Professions , Schaumburg, Illinois