Application Engineer- Major EDM Builder - Swift Placement and Consulting
Company: Swift Placement and Consulting
Location: Schaumburg
Posted on: May 27, 2023
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Job Description:
The Applications Engineer reports to the General Manager or
National Service Manager and is responsible for sales and customer
support. This includes before sale support through test cuts and
demonstrations and after sale support through training, machine
programming, problem solving and service. Applications Engineer
usually specializes in a specific type of equipment, e.g. WEDM,
EDM, Machining Center and 3D Metal Printer. Maintain integrity and
ethics in all actions and conversations with customers.Essential
Duties and Responsibilities:Essential Duties: Program machine via
CAD /CAM software to perform test cuts and generate test cut
reports to aid in sales efforts. 35%Perform machine demonstrations
to customers, including programming and analyzing results.
20%Provide on-site and off-site machine operation classes and
training to new customers. 15%Provide customers with continued
technical support on machine setup, programming and operations.
20%Use analysis and testing to assist customers in identifying
machine problems and finding solutions. 5%Coordinate weekly
application work schedule with Application Manager. 4%Participate
in industry trade shows. 1%Non-Essential / Marginal
Responsibilities:Non-Essential Duties:Help maintain the appearance
of showroom and sustain machinery in demonstration ready condition.
As neededEducation, Experience and other qualifications:1. High
School Diploma required.2. 5 - 7 years of hands on Sinker EDM and
Wire EDM experience, including programming, setup and machine
operations preferred.3. CAD/CAM training preferred.4. Excellent
customer service skills, including ability to maintain integrity
and ethics in all conversations and actions with customers.5.
Detail-oriented and able to get work completed in a manufacturing
environment.6. Self-motivated, able to work with little or no
supervision and to calmly handle stressful
situations.Decision-Making Responsibility:1. Make independent
decisions regarding machine programming for test cuts and
demonstrations. - 20% of time2. Make independent recommendations to
customers regarding machine setup, operations and support. - 60% of
time.3. Make recommendations to sales staff, distributors and
higher management in relation to test cuts, demonstrations and
trade shows. - 20%
Keywords: Swift Placement and Consulting, Schaumburg , Application Engineer- Major EDM Builder - Swift Placement and Consulting, Professions , Schaumburg, Illinois
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