Service Technician
Company: NSK America Corp
Location: Schaumburg
Posted on: September 16, 2023
Job Description:
POSITION OVERVIEW This position is primarily responsible to
evaluate, troubleshoot and repair our client's products and to
provide technical support to the dental service repair team in
providing excellence in customer repairs. To repair our client's
dental and medical handpieces, and microgrinders and motors to
service and quality specifications and to support the customer
service and sales team in ensuring orders processed are completed
to customer's satisfaction. ESSENTIAL DUTIES
- Develop thorough technical understanding for all equipment
serviced in the repair department of all knowledge, skills, and
experience relative to dental, industrial and/or medical
products
- Estimate repairs needed and prepare service quotes for
products
- Adhere to meeting daily and weekly productivity goals
- Follow document procedures and work instructions for each
division's products
- Evaluate, troubleshoot, and perform repairs that result in the
product meeting current manufacturer requirements and quality
specifications
- Complete all associated documentation related to repairs
- Responsible for all data entry in compliance with established
standards or procedures including costs and parts used in the
repair process
- Document all findings and/or product concerns related to
quality and specs
- Work within a team assisting others as needed
- Maintain a clean and safe working environment adhering to
company policies and safety compliance including OSHA, ISO and FDA
requirements
- Participate in the investigation of potentially serious
complaints
- Participate in team and staff meetings
- Must be willing to cross train and take on additional
responsibilities as assigned including providing technical customer
support QUALIFICATIONS & EXPERIENCE
- High school or high school equivalency diploma
- Minimum of 2 years in a technical repair role or comparable
technical environment preferred
- Mechanical and electrical understanding and knowledge
preferred
- Excellent organizational and time management skills
- Ability to read and comprehend technical information, i.e.
service manuals, schematics, adjustment procedures
- Experience with dental, medical and/or industrial products
preferred
- Attention to detail is a must PHYSICAL REQUIREMENTS
- Regularly required to sit; use hands, handle, or feel objects,
tools or controls; reach with hands and arms; and talk or hear
- Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception, and
the ability to adjust focus
- Occasionally required to lift and carry up to 25 lbs pounds
without assistance
- Able to use a computer
- Have normal eye/hand motor coordination and the ability to
grasp small objects
- Possess a normal extended reach
- Must be able to sit for up to eight hours in a workday
- Occasionally required to stand, walk, balance and stoop, kneel
or crouch or crawl.
PI
Keywords: NSK America Corp, Schaumburg , Service Technician, Professions , Schaumburg, Illinois
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