Lead Parts & Accessories

Company: Action Power Sports
Location: Waukesha
Posted on: February 15, 2026

Job Description:

Job Description Job Description Position Summary Action Power Sports is seeking a Lead Parts & Accessories professional to help drive growth, customer satisfaction, and operational efficiency within our Parts Department. This is a highly customer-forward role that plays a key part in supporting new major unit sales while also managing current and obsolete inventory. The Lead will help set department goals, improve processes, and serve as a key support for both customers and internal sales teams. Parts department experience is ideal but not required —we are looking for a motivated leader with strong organizational skills, customer service focus, and the ability to learn quickly. Key Responsibilities Customer Experience & Sales Support Deliver outstanding customer service at the parts counter, over the phone, and online Assist customers with parts and accessories selection to support major unit purchases Work closely with the sales team to increase accessory attachment rates on new major units Build long-term customer relationships and encourage repeat business Inventory Management Manage current parts inventory to ensure accuracy, availability, and efficiency Identify and help reduce obsolete or slow-moving inventory Assist with ordering, receiving, stocking, and cycle counts Support inventory planning and organization to maximize profitability Leadership & Department Goals Help establish and track department goals (sales, inventory turns, customer satisfaction) Assist in developing processes and best practices for the Parts & Accessories department Lead by example with professionalism, accountability, and teamwork Support training and mentoring of team members as needed Operations & Administration Maintain accurate records in the dealership management system (DMS) Ensure parts department standards are met for cleanliness, organization, and safety Coordinate with service and sales departments to ensure smooth operations Qualifications & Skills Strong customer service and communication skills Leadership mindset with the ability to take initiative Organized, detail-oriented, and goal-driven Comfortable working in a fast-paced, retail environment Parts department or powersports experience is a plus, but not required Knowledge or interest in powersports, motorcycles, ATVs, UTVs, or accessories preferred What Success Looks Like in This Role Improved customer satisfaction and engagement Increased accessory sales tied to new major unit purchases Better control and reduction of obsolete inventory Clear department goals with measurable progress A well-organized, customer-focused Parts & Accessories department

Keywords: Action Power Sports, Schaumburg , Lead Parts & Accessories, Retail - All , Waukesha, Illinois