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Inside Sales Account Manager

Company: Touchtunes
Location: Schaumburg
Posted on: January 13, 2022

Job Description:

Inside Sales Account ManagerSchaumburg, IL
TouchTunes provides innovative entertainment and media solutions to over 75,000 bars, restaurants and other shared spaces worldwide. Our award-winning music systems spark engagement and encourage customers to stay longer by creating memorable experiences through an integrated music platform that includes digital jukeboxes and mobile.
TouchTunes uses the power of music and media to inspire emotional connections in shared spaces, enhancing the way people interact with each other and their environment. We are proud to provide our products and services through an extensive network of qualified local amusement operators.
We are seeking an Inside Sales Account Manager to provide customers with product or service information to assist them in determining appropriate merchandise to purchase. ISAM also recommends additional products or services to meet customer needs.
TouchTunes believes that the most inclusive and diverse culture makes for a better business and a better world; so we will champion Diversity, Equity & Inclusion across our business, with our partners and communities, to celebrate Belonging and help shape a tolerant society. We strongly encourage people from underrepresented groups to apply.
What your day-to-day looks like:

  • Make outbound sales calls to a specified list of customers
  • Make recommendations to Manager to improve services & processes
  • Set process expectations and ensure expectations are met with locations, operators and Outside Sales reps
  • Interface with Credit & Collection, Billing, Customer Service and Operations Departments when problems arise
  • Provide products information to customers (front line) by building and maintaining customer relationships
  • Enter orders and track shipments of system and related products
  • Estimate date of delivery to customers based on knowledge of the companys production and delivery schedules
  • Ensure all proper documents including contracts, location logos and location messages are received and processed before product is shipped
  • Coordinate customer training
  • Respond promptly to customers needs and solicits feedback to improve service
  • Prepare sales reports to Sales Managers as needed
  • Communicate programs, promotions and policies to new and/or existing customers
  • All related duties as deemed necessary by the Inside Sales Manager
  • Train other representatives when required
    What you bring to the table:
    • Proficiency with all MS Office Suite applications
    • Must have previous customer service or sales experience
    • Excellent organization skills and able to manage multiple tasks
    • Excellent written/verbal communication skills with the ability to communicate effectively
    • Personable and outgoing personality
    • Must be proactive, self-motivated and results driven
    • Must be an independent thinker, with the ability to balance both working autonomously and working with others in a team setting
    • Attention to detail
      What is in it for you:
      • Working alongside a bunch of super talented and friendly people.
      • A fun, diverse, open and fast-paced environment focused on family atmosphere and creating an off-the-hook user experience.
      • Challenging and stimulating projects.
      • Working in a culture that likes to drive constant innovation.
      • Free Access to a virtual health care application. Long gone are the days of waiting 8 hours at the clinic.
      • Pet insurance.
      • Very competitive insurance packages.
      • Competitive 401K package with company match.
        Work Requirements:
        • In an effort to protect our fellow employees, their families and our customers, TouchTunes requires all employees working onsite to receive the COVID-19 vaccination with exemptions only for limited reasons required by law.
        • 15% domestic US travel required
        • Deductive Reasoning the ability to apply general rules to specific problems to produce answers that make sense.
        • Written Comprehension the ability to read and understand information and ideas presented in writing.
        • Inductive Reasoning the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
        • Oral Comprehension the ability to listen to and understand information and ideas presented through spoken words and sentences.
        • Oral Expression the ability to communicate information and ideas in speaking so others will understand.
        • Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
        • Must be authorized to work in the United States.
        • Domestic and international travel may be required.
          TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.by Jobble

Keywords: Touchtunes, Schaumburg , Inside Sales Account Manager, Sales , Schaumburg, Illinois

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