Customer Service Representative

Company: AppleOne
Location: Schaumburg
Posted on: January 15, 2022

Job Description:

Seeking a first line of contact within an establishment as a Customer Service Representative located in Schaumburg, IL. This role is highly communicative and strives to build and maintain customer satisfaction on a product or service. Provide exceptional service to all customer inquiries, offer solutions to existing problems and deliver accurate information. This position will manage incoming calls, assist with customer complaints, generate sales and create new client/customer relationships. RESPONSIBILITIES & DUTIES: ---Explain products or services and guide customers through set up processes and troubleshooting if requested. ---Provide educated insight to customers on product and service ---Fulfill orders or requests from customers via telephone or virtual communication. ---Adjust scripts to better target the needs and interests of specific individuals. ---Answer phone calls and respond to emails from new and existing customers. ---Process order entries, follow up on shipping dates and expediting shipments. ---Contribute to a team setting and accomplish the desired goal efficiently ---Maintain records of contacts, accounts, and orders. ---Resolve conflicts for customers regarding product or service, determine the cause of the concern, explain the best solution to the problem and following up with the customer for satisfaction QUALIFICATIONS & SKILS: ---3+ years of relevant customer service experience ---Exceptional verbal and written communication skills ---Ability to Problem Solve, Resolve Conflict, Product Knowledge, Multi-Task ---Capacity to analyze and retain information, proficient documentation skills ---Intermediate level in Microsoft Office such as; Excel, Word and Outlook ---Familiarity with phone systems and computer software platforms We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Job Requirements:
, , , If you?re interested in the Customer Service Representative position in Schaumburg, IL or any other opportunities, please apply and email your resume to valeriev@appleone.com Thank you!

Keywords: AppleOne, Schaumburg , Customer Service Representative, Sales , Schaumburg, Illinois