Service BDC Representative
Company: The Patrick Dealer Group
Location: Schaumburg
Posted on: June 14, 2022
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Job Description:
Job Description The Patrick Dealer Group is looking for a
Full-Time Automotive Service Business Development Representative to
assist our service teams. As a member of the Service BDC team, you
will be responsible for handling service calls, scheduling service
appointments and assist in building a and maintaining a
long-lasting relationships with our customers. This is a Monday ---
Friday position with working hours that are typically 9am --- 5pm.
Pay: Estimated salary range: $31,200 - $45,000 Benefits: Medical
Insurance Dental/Vision Insurance Disability Insurance Life
Insurance FSA 401k Paid Time Off Paid holidays Employee Purchase
Program Employee Referral Program Employee Assistance Program
Responsibilities: Answer all incoming phone calls and schedule
service appointments. Demonstrate first class customer service
skills. Make outbound calls, generate service appointments, and log
all customer comments. Schedule follow-ups, contact customers, and
reschedule no-show customer appointments. Generate emails according
to a pre-determined timeline to automatically schedule follow-up
reminders for next contact. Respond to customer website requests
with a customer centered approach. Contact internet customers via
text, email, and phone to schedule a service appointment. Present a
professional and enthusiastic personality. Develop relationships.
Work effectively as part of a team or on individually assigned
tasks in a fast-paced, dynamic environment. Requirements for
Eligibility: 19 years of age or older Superior communication skills
--- verbal and written Superior time-management and prioritization
skills Organized, multi-tasked, and self-motivated Able to sit and
work at a computer keyboard for extended periods of time Previous
experience in call center and/or telemarketing is highly preferable
Microsoft Word, CRM, and data entry skills Clean driving record &
meet our MVR requirements Must be willing to submit to a drug
screen and background check We are an equal opportunity employer
and prohibit discrimination/harassment without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.
Keywords: The Patrick Dealer Group, Schaumburg , Service BDC Representative, Sales , Schaumburg, Illinois
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