Service BDC Representative

Company: The Patrick Dealer Group
Location: Schaumburg
Posted on: June 14, 2022

Job Description:

Job Description The Patrick Dealer Group is looking for a Full-Time Automotive Service Business Development Representative to assist our service teams. As a member of the Service BDC team, you will be responsible for handling service calls, scheduling service appointments and assist in building a and maintaining a long-lasting relationships with our customers. This is a Monday --- Friday position with working hours that are typically 9am --- 5pm. Pay: Estimated salary range: $31,200 - $45,000 Benefits: Medical Insurance Dental/Vision Insurance Disability Insurance Life Insurance FSA 401k Paid Time Off Paid holidays Employee Purchase Program Employee Referral Program Employee Assistance Program Responsibilities: Answer all incoming phone calls and schedule service appointments. Demonstrate first class customer service skills. Make outbound calls, generate service appointments, and log all customer comments. Schedule follow-ups, contact customers, and reschedule no-show customer appointments. Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. Respond to customer website requests with a customer centered approach. Contact internet customers via text, email, and phone to schedule a service appointment. Present a professional and enthusiastic personality. Develop relationships. Work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment. Requirements for Eligibility: 19 years of age or older Superior communication skills --- verbal and written Superior time-management and prioritization skills Organized, multi-tasked, and self-motivated Able to sit and work at a computer keyboard for extended periods of time Previous experience in call center and/or telemarketing is highly preferable Microsoft Word, CRM, and data entry skills Clean driving record & meet our MVR requirements Must be willing to submit to a drug screen and background check We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: The Patrick Dealer Group, Schaumburg , Service BDC Representative, Sales , Schaumburg, Illinois