Guest Services Representative
Company: Trivedi Hospitality
Location: Schaumburg
Posted on: June 21, 2022
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Job Description:
SUMMARY STATEMENT Assures the highest possible level of visitor
and guest satisfaction by providing superior customer service.
Responsible for checking guests into and out of the hotel as well
as answering phone calls and customer inquiries PRIMARY DUTIES AND
ACCOUNTABILITIES Room Assignments, Changes, and Issues Checks
guests into and out of the hotel in an accurate, speedy, and
courteous manner. Efficiently handles all payments received whether
they are cash, credit card, checks, or traveler's checks.
Balances/verifies all monetary transactions in the appropriate
accounts. Ensures that all hotel keys are distributed to the
appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room
registration, changes, charges, credit card transactions, customer
service, and maintenance issues. Guest Service Offers guests
assistance whenever possible. Responsible for resolving escalated
customer relations issues. Answers inquiries pertaining to hotel
policies and services. Must respond to and follow up on all guest
requests to ensure customers are satisfied with the hotel's
services and accommodations. Responsible for positively
representing and promoting the property. Ensures systems and
procedures are in place and followed for guest safety and security.
Other Duties as Assigned Ensures that the lobby and front desk area
are clean, organized, visually appealing, and well stocked with all
necessary supplies. Properly compiles, completes, and distributes
reports to all management and relevant staff. Reports any
maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE High School Diploma
or GED required. Previous front desk experience is highly
preferred. Prior experience using Windows-based software including
Microsoft Word, Excel, and Outlook is highly preferred. Excellent
organizational and prioritization skills. Ability to work well and
collaborate with others. Superior customer service skills.
Excellent communication skills. May be required to stand for an
extended period of time. Able to work a flexible schedule.'...
Keywords: Trivedi Hospitality, Schaumburg , Guest Services Representative, Sales , Schaumburg, Illinois
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