Customer Service Representative/Account Manager

Company: LHH
Location: Schaumburg
Posted on: November 22, 2022

Job Description:

LHH Recruitment Solutions has partnered with a growing organization near the Schaumburg, IL area and they are looking to add a Customer Service Representative/Account Manager to their established firm. This is a Direct Hire opportunity. You will be working directly with assigned customer accounts to verify orders and accurately enter into SAP.
As our ideal candidate, you will have a minimum of 1 year of customer service experience within a product-based organization. You will have strong customer service and order management skills with the ability to problem solve and resolve customer issues. You will receive a competitive salary, bonus, and benefits package.
Responsibilities:

• Establish productive, meaningful, and professional relationships with assigned customer accounts.
• Manage the processing of order entry and execution of orders into SAP.
• Manages demand forecasts for assigned accounts and corresponding discussions around forecast variance.
• Ensures inventory is available for assigned accounts.
• Address costing and pricing issues in a timely manner.
• Review orders and assist with any discrepancies on the orders. Answer questions regarding pricing, shipment status, and product availability.
• Develop quotations for customers on new business opportunities.
• Create and distribute sales orders for fulfill customer demand.
• Proactively assess and validate assigned customer needs on an ongoing basis.
• Manage and resolve invoice discrepancies with assigned customers.
  
  Experience:
  • 1+ years of customer service or order management experience.
  • Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).
  • Bilingual proficiency in Spanish is a plus.
    Education:
    • Bachelor's Degree
      Industry:
      • Manufacturing or distribution.
      • Product based organization.
        Skills:
        • Ability to be detail oriented.
        • Strong written and verbal communication skills.
        • Exceptional follow-up skills.
        • Self-starter who takes initiative.
          If you are a passionate Customer Service Representative/Account Manager looking for a new and rewarding career, please apply today! You don't want to miss out on this opportunity!
          LHH is a leader in permanent recruitment-and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match.
          Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.lhh.com/candidate-privacy/The Company will consider qualified applicants with arrest and conviction records.

Keywords: LHH, Schaumburg , Customer Service Representative/Account Manager, Sales , Schaumburg, Illinois