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Tech Support/Customer Service Representative for Overnight & Day Shift

Company: VinaKom Communications
Location: Schaumburg
Posted on: November 26, 2022

Job Description:

*RESPONSIBILITIES*
* Provide real-time service updates on existing tickets, open new network tickets, and update our internal database.
* Monitor our network of client services around the world using our proactive monitoring software.
* Keep in contact with customers, engineers, and service vendors at all times.

*PREFERRED QUALIFICATIONS*
* Strong MS Office, Windows skills
* Proven ability to follow instructions and pre-established guidelines to perform essential job functions
* Demonstrated problem-solving abilities
* Energetic and focused with the skills to multi-task and prioritize requests
Due to the nature of this role please be aware that some flexibility in scheduling is required. While we normally follow a standard weekly schedule, in the event of a network outage, team member absence, or an urgent need based upon the on-call rotation you may be required to work a different shift or from a different office location. This is not a common occurrence but should be considered a responsibility of the role, as shared with all other technical support team members.

_\*\*Overnight Shift. Monday - Friday, 11:30PM - 7:30AM\*\*_

_\*\*Day Shift. Monday - Friday, 7:00AM - 4:00PM or 8:00AM - 5:00PM\*\*_

No remote, onsite available position from corporate office only.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Night shift

Education:
* High school or equivalent (Preferred)

Experience:
* Customer support: 1 year (Preferred)
* Windows: 1 year (Preferred)

Work Location: One location%26234604%

Keywords: VinaKom Communications, Schaumburg , Tech Support/Customer Service Representative for Overnight & Day Shift, Sales , Schaumburg, Illinois

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