Hotel Front Desk Agent
Company: Marriott Schaumburg
Location: Schaumburg
Posted on: March 16, 2023
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Job Description:
Marriott SchaumburgWe are searching for an enthusiastic,
service-focused hotel front desk agent to join our guest services
team. You'll welcome guests, manage accounts, answer inquiries and
field complaints to ensure we deliver an excellent experience to
every guest. You will bring excellent communication skills and a
passion for putting our guests first. If you love interacting with
people in a positive work environment, apply now!We are hiring for
FT and PT roles.Responsibilities Manage room bookings in-person,
online, and through incoming calls, and answer inquiries about
guests' needs, including questions about available rooms,
amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is
accurate and up-to-date Greet, check-in, and check out guests when
they arrive and leave the premises, distribute keys and room
assignments, and record credit card information Communicate with
housekeeping to make sure guest rooms are ready Field customer
complaints when necessary Qualifications Excellent time management
skills, organizational skills, customer service skills, and
interpersonal skills Exhibits working knowledge of Microsoft Office
and reservation management systems 1 year of experience in the
hospitality industry as a hotel front desk agent, hotel
receptionist, or guest service specialist preferred High school
graduate, GED recipient, or equivalent Well-versed in taking
telephone calls and handling stressful situations About Marriott
SchaumburgMarriott Schaumburg is located in the northwest suburbs
of Chicago and boasts easy access to the highway for quick drives
to downtown Chicago or O'Hare International Airport. Discover the
shops at Woodfield Mall or LegoLand, both one mile from our hotel.
After a productive day at Schaumburg Convention Center, unwind at
TopGolf Chicago or continue your work at our hotel.
Keywords: Marriott Schaumburg, Schaumburg , Hotel Front Desk Agent, Sales , Schaumburg, Illinois
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