Customer Service Representative

Company: Campbell
Location: Schaumburg
Posted on: May 26, 2023

Job Description:

We are a business development and consulting firm looking for a -Customer -Service -Representative. We are searching for an out-of-the-box thinker and master communicator that will be able to contribute to the growth of our client through direct-to-consumer -customer -service -strategies. We specialize in business mentorship and are passionate about finding, developing, and supporting each of our trusted employees. We work closely in a collaborative environment that embraces challenges, hard work, and lives to go above and beyond while we create forward-thinking -customer -service -and business development strategies.We've signed a significant contract with a premier food and beverage conglomerate, and we need a powerhouse communicator to join our team as a -Customer -Service -Representative. The essential function of the -Customer -Service -Representative -is to provide product and subscription information to prospective customers, handle all questions and inquiries, and escalate -customer -complaints to the appropriate department.Customer -Service -Representative -Responsibilities:

• Build relationships by providing exceptional -customer -service -and increasing brand exposure through informative conversations
• Have a thorough understanding of all products and services offered to be able to create targeted recommendations based on the -customer's wants and needs
• Ensure brand loyalty by handling consumer complaints or issues with poise and professionalism and be able to deliver timely solutions
• Work amongst other Brand Managers to develop brand awareness strategies focused on the services the client offers, the quality of those services, and their reputation
• Provide ongoing feedback by working directly with the -customer -service -and sales department to receive real-time feedback as to what customers are looking forQualifications and Skill Sets Preferred:
  • At least 1-2 years of experience in a client-facing role, account management, or -customer -service -type position (this is preferred, but not required)
  • Undeniable work ethic with a track record of proven high performance
  • Must be a proven relationship builder with exceptional social skills and the ability to positively influence groups of people
  • The kind of person who responds and follows through by responding to emails, calls, inquiries, and requests immediately
  • Willing to become an expert in marketing industry trends, best business development practices, and creating seamless brand experiences -Powered by JazzHR

Keywords: Campbell, Schaumburg , Customer Service Representative, Sales , Schaumburg, Illinois